CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
Awesome car service and great auto shop! Had me in out no problem. The entire process was seamless. They care about their customers and I would highly recommend!
Raleigh, NC
I can’t say enough good things about Raleigh Import Services! I contacted them to have a pre-purchase inspection done on a vehicle I was considering buying for my daughter. From the very first phone call, Chris was absolutely wonderful to work with. He was friendly, professional, patient, and genuinely took the time to answer all of my questions and make sure I understood the process. The owner personally performed the inspection and was extremely thorough. What impressed me the most was that they didn’t just do an inspection and hand me a report—they actually took the time to explain what they found and give me their honest opinion. Chris ultimately advised me not to purchase the vehicle. That meant a lot to me because they could have simply done the inspection, collected their money, and sent me on my way. Instead, they cared enough to be completely honest with me and help me avoid making a potentially expensive mistake. As a mom trying to find a reliable vehicle for my daughter, having someone I could trust during the process was incredibly important to me. I left feeling like they genuinely had my best interest at heart. If you’re buying a used vehicle—especially an import—I highly recommend Raleigh Import Services. Their honesty, professionalism, communication, and willingness to look out for their customers are exactly what you want from a shop. Thank you to the owner and especially Chris for taking such good care of me and helping me make the right decision! ⭐⭐⭐⭐⭐
Raleigh, NC
I generally don't reviews products or companies, but I went to Raleigh Imports after a troubling auto repair encounter and found them to be honest, expert technicians and genuinely caring. I am a 78 yr old widow and was scammed and left with an undrivable car. Five stars is not enough.
Raleigh, NC
Professional, prompt, reliable, honest and super nice!
Raleigh, NC
