Auto Insurance FAQs
Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 919-322-4432 or make an appointment online!
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
Awesome car service and great auto shop! Had me in out no problem. The entire process was seamless. They care about their customers and I would highly recommend!
Raleigh, NC
I can’t say enough good things about Raleigh Import Services! I contacted them to have a pre-purchase inspection done on a vehicle I was considering buying for my daughter. From the very first phone call, Chris was absolutely wonderful to work with. He was friendly, professional, patient, and genuinely took the time to answer all of my questions and make sure I understood the process. The owner personally performed the inspection and was extremely thorough. What impressed me the most was that they didn’t just do an inspection and hand me a report—they actually took the time to explain what they found and give me their honest opinion. Chris ultimately advised me not to purchase the vehicle. That meant a lot to me because they could have simply done the inspection, collected their money, and sent me on my way. Instead, they cared enough to be completely honest with me and help me avoid making a potentially expensive mistake. As a mom trying to find a reliable vehicle for my daughter, having someone I could trust during the process was incredibly important to me. I left feeling like they genuinely had my best interest at heart. If you’re buying a used vehicle—especially an import—I highly recommend Raleigh Import Services. Their honesty, professionalism, communication, and willingness to look out for their customers are exactly what you want from a shop. Thank you to the owner and especially Chris for taking such good care of me and helping me make the right decision! ⭐⭐⭐⭐⭐
Raleigh, NC
I generally don't reviews products or companies, but I went to Raleigh Imports after a troubling auto repair encounter and found them to be honest, expert technicians and genuinely caring. I am a 78 yr old widow and was scammed and left with an undrivable car. Five stars is not enough.
Raleigh, NC
Professional, prompt, reliable, honest and super nice!
Raleigh, NC
